Kai
About the project
TripAdvisor Positioning & Brand Awareness
When Kai, a new Japanese restaurant in Cancun, was about to open, it needed to build brand awareness, draw in tourists, and drive reservations. We collaborated closely with Kai’s creative team on a comprehensive marketing strategy that included both digital marketing tactics and select offline campaigns. In this success story, we discuss several of the key tactics we implemented and how they enabled Kai to achieve its goals.
Optimized Website
Our first step was to create an optimized, user-friendly website featuring an appealing design that would support organic search visibility. The site also integrated the OpenTable API, allowing customers to book reservations directly through the website.
Reservation and Review Platforms
Next, we established Kai’s profiles and launched positioning campaigns on TripAdvisor and OpenTable. These efforts highlighted Kai as the premier destination for Japanese cuisine in Cancun and boosted the restaurant’s online visibility. By leveraging genuine customer reviews, we positioned Kai as a popular and enticing option for sushi enthusiasts.
SEM and SEO Techniques
We conducted a detailed keyword analysis to uncover the terms and phrases potential diners use when searching for restaurants in Cancun. This data guided the creation of paid search ads and informed on-site content optimization, leading to improved rankings in search engines. We also employed micro-audience segmentation to target specific groups most likely to be interested in Kai’s offerings, placing strategic geographic pins throughout the area.
Our campaigns spanned Cancun, the Riviera Maya, and nationwide markets, focusing on three key value propositions: ambiance, cuisine, and the sushi bar. We implemented A/B testing to refine messaging and capitalized on peak tourist seasons to maximize reach.
Influencer Coordination
Collaborating with Kai, we orchestrated partnerships with social media influencers who shared content promoting the restaurant. This strategy allowed Kai to connect with a wider audience and enhance overall promotional impact.
Offline Campaigns
Alongside our digital tactics, we ran several offline initiatives to drive foot traffic. These included flyers, fact sheets, and other materials distributed to hotel concierges and the client’s various business units, ensuring consistent brand messaging across channels.
Results
Thanks to this comprehensive marketing approach, Kai significantly increased its online visibility and attracted more prospective customers. The restaurant recorded a notable rise in reservations and garnered more positive reviews and comments online, reinforcing its position as a leading Japanese dining spot in Cancun.